Dispute Resolution
While some audit disputes are preventable, others are simply
unavoidable. Disputes will
happen because the audit process presents far too many opportunities for
mistakes and misunderstandings to occur.
PAC believes that a successful dispute resolution process contains the
following components:
- Disputes are addressed quickly
- Parties in the dispute fully understand each other's position
- There is effective communication that might go beyond letters, emails
or faxes. A phone
call or face-to-face discussion might be all it takes to get over the
hump.
- An accurate solution is developed that maintains a sense of fairness
If disputes aren't handled properly, it can be a bad experience for
everyone involved. A lingering dispute can waste countless hours
of time. Coverage can be cancelled for a policyholder's failure to
pay disputed premium. Complaints can be filed with state
departments of insurance. Attorneys or collection agencies can be
retained and eat away at everyone's bottom line. Let PAC help you
avoid these pitfalls and put our experience to work for you.
Insurance Carriers - Our experience working
for major insurance carriers will ensure the care
and quality handling that you would expect from your own staff.
Agencies - PAC professionals will keep you
in-the-loop throughout the process, yet without
sacrificing all of your valuable time.
Policyholders - PAC can help you
through a confusing process and communicate with the
carrier on your behalf.
Audit Vendors - PAC can help manage
dispute overflow or to resolve open audit questions.